Frequently asked questions

FAQ
FREQUENTLY ASKED QUESTIONS

 

  • What is your marketing policy ?
    Since alzr.com started to export to oversea clients in 2003, we have been focused on providing OEM/ODM services to our clients all around the world. We are proud to be the one behind its clients, and support the big brands in the markets.
  • What are the specialties of your company?
    We produces the full line of diamond tools for floor grinding and polishing in its own plant. With good planning production and excellent QC team, the quality consistency is guaranteed.
    B)We have a top level R&D team in the industry. With totally over 18 years experiences in the industry, the team has been able to solve the problems for the clients in different countries and areas, and help them develop the right diamond tools in short time to win in the competitions.
    C)We sales and customer service team provides the most professional services to its clients. You are welcome to send us an email and find it out today.
    D)We thinks highly of long-term partnership and always keeps its commitment to the clients. The core values of Joy Technology are, Integrity and Responsibility.
  • What do you do to keep quality consistency?
    A)In order to keep consistency of the raw materials, we keeps working with its long-term vendors, and doesn’t change the supplies for lower priced materials. Meanwhile, we keep strict QC on the materials by the professional equipment in our factory.
    B)For the matured products, we will not to change the production process and the bonds. We have the experiences to keep producing the same tool as what they were in 2003.
    C)A big part of the revenue of us has been invested into the upgrades of automatic production lines every year. With more automatic machines, we are able to reduce the risks of human errors and keep the consistency.
    D)Last but most important, we have well setup QC system which is ISO9001 qualified, and an excellent QC team to guarantee the quality in every step of the production process.
  • What is the delivery time (lead time)?
    The delivery time (lead time) is normally around 2 weeks.
  • Did you already sell in Europe / America / Asia? Did you have some partners now?
    Yes, we supplies diamond tools globally and 95% export to overseas, we have closely partners in Europe/America/Asia, the main market is America, Scandinavia, Germany, Japan & Pacific, please contact us for the information of specific market.
  • What exhibitions have you attended?
    We attends professional global exhibitions like WOC (World of Concrete), Munich Bauma Fair, Xiamen Stone Fair, Intermat Paris, Marmomacc Fair.
  • How to choose the right tools?
    Good question, we have a complete solution for floor preparation, grinding, polishing and maintenance. Welcome to contact us via email or call to find your specific recommendation.
  • If there are quality problems, what will you do?
    Integrity and Responsibility is our core values to work with long-term partners. We will 100% responsible for quality problems, for technical analysis, please send us some photos of unqualified product and let us know what happened, for example, floor condition, machinery, and how long time the tooling was working, if necessary, we’ll ask you a favor to send them back and send you replacements as soon as we figure out the reason.
  • Do you offer free samples?
    No. Instead, we are listening to the feedback and 100% after service.
  • What’s your delivery time?
    3-15 days lead time for just-in-time production.
  • What’s the MOQ (Minimum Order Quantity)?
    20pcs MoQ of each item/specifications.
  • How is the package of your pads ?
    We are offering 3pcs set, 6pcs set, 9pcs set various inner box. To be customized if bulk order.
  • What are your payment terms?
    Advance payment before production.

 

More Questions Please Feel Free to Contact Us.